Caroline ERTL – New Totally Thomas Town

Fast Shipping and Professional Packaging

We have a range of shipping options because of our long-term partnership with UPS FedEx DHL. Our warehouse staff are highly trained and will pack your products in accordance with our exact and exact specifications. Your items will go through an extensive inspection and be properly packaged prior to being sent out. We ship to thousands clients every day from all over the world. The fact that we are determined to become the largest online retailer in the world is clear. Both Europe and the USA have distribution and warehouse centers.

Orders that include more than one item are assigned processing times for each item.

Before shipping, all ordered items will be thoroughly inspected. Most orders are shipped within 48-hours. The expected delivery time is between 3-7 days.

Returns

Stock is dynamic, and not fully managed by us because of the involvement of several different parties, such as the factory and our warehouse. The actual levels of stock can change at any moment. Please understand it may happen that your order will be out of stock once the order has been placed.

The period of time is 30 days. If you have passed 30 days without a trace since the purchase, unfortunately we can't offer an exchange or refund.

In order for your item to be considered eligible for return the item must not be opened and in the condition you received it. The item should be in the original packaging.